dt33 Privacy Policy – Your Data, Handled With Care

Registration and Account Information

When you create a dt33 account, we collect the personal information you provide during the registration process. This includes your full name, date of birth, phone number, and any other details required to verify your identity and confirm that you meet the minimum age requirement of 21 years. We may also collect your city or district of residence within Bangladesh to assist with account administration and responsible gaming risk assessments. You are responsible for ensuring that all information you provide at registration is accurate and up to date.

Transaction and Payment Information

When you make a deposit or request a withdrawal, dt33 records transaction details including the payment method used (e.g. bKash, Nagad, Rocket, or Upay), the transaction amount in BDT, the date and time of the transaction (Bangladesh Standard Time), and the status of the transaction. dt33 does not store your full bKash or Nagad account credentials — payment authentication is handled directly by the respective payment provider. We retain transaction records for the purposes of fraud prevention, dispute resolution, and to comply with applicable financial record-keeping obligations.

Technical and Usage Data

When you use the dt33 platform, we automatically collect certain technical information about your session. This includes your device type and operating system, your mobile browser type and version, your internet service provider (ISP) and approximate geographic location derived from your IP address, the pages or sections of the dt33 platform you access, the duration of your sessions, and error or crash reports generated during your use of the platform. This technical data is used solely for the purposes of platform stability, security monitoring, and improving the user experience for Bangladesh players. It is not used to identify you personally unless combined with account registration data in the context of a fraud or security investigation.

• To create and maintain your dt33 account, process your deposits and withdrawals, and provide access to the platform's sports betting and casino features.

• To verify your identity and age (KYC) as required by our responsible gaming and anti-fraud policies, including verifying that you are 21 years of age or older.

• To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.

• To provide customer support, investigate and resolve disputes, and respond to your enquiries submitted via the dt33 support email.

• To send you transactional communications including deposit confirmations, withdrawal status updates, and account security alerts. We do not send unsolicited promotional emails without your express consent.

• To fulfil responsible gaming obligations, including monitoring for signs of problem gambling and applying deposit limits, cooling-off periods, or self-exclusion measures where necessary.

Payment Processing via Local Providers

When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, the payment transaction is processed directly by that payment provider using their own secure infrastructure. dt33 receives a transaction confirmation and reference number from the provider, but does not receive, store, or process your mobile banking PIN, wallet password, or full account credentials. You should review the privacy policy of your chosen payment provider — bKash, Nagad, Rocket, and Upay each operate their own independent data handling policies which govern the data they collect from you during the payment process.

Financial Record Retention

dt33 retains transaction records — including deposit amounts, withdrawal amounts, dates, and payment method types — for the minimum period required to comply with applicable financial record-keeping obligations and to support dispute resolution processes. Financial records are stored securely and access is restricted to authorised personnel only. Transaction data is not used for profiling, targeted advertising, or any purpose other than account administration, fraud prevention, and regulatory compliance.

Types of Cookies We Use

dt33 uses a limited set of cookies to support the operation of the platform. These fall into two categories: (a) Essential Cookies — these are strictly necessary for the platform to function correctly. They maintain your login session, preserve your account preferences, and ensure that the platform behaves consistently across page loads. These cookies cannot be disabled without affecting core platform functionality; (b) Analytics Cookies — these collect anonymised data about how players interact with the dt33 platform, including which pages are visited most frequently and where players encounter errors. This data is used exclusively to improve the platform and is not linked to your personal account identity.

Managing Your Cookie Preferences

You can manage and delete cookies through your mobile browser's settings. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Please note that blocking essential cookies will prevent you from logging in to your dt33 account and will impair core platform functionality. dt33 does not use advertising cookies, retargeting pixels, or social media tracking scripts. No behavioural or cross-site tracking is performed on the dt33 platform.

Permitted Third-Party Disclosures

dt33 may share your personal data with third parties only in the following circumstances: (a) Payment Processors — we share transaction reference data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to facilitate your deposit and withdrawal transactions; (b) Game Software Providers — game providers such as Evolution Gaming, Pragmatic Play, and Ezugi receive a session token to authenticate your game session, but do not receive your full account registration data; (c) Identity Verification Services — where we engage a third-party KYC verification service to assist with age and identity verification, we share only the specific documents and data required for that verification; (d) Legal and Regulatory Obligations — we may disclose your data to law enforcement or regulatory bodies where required to do so by applicable law, a court order, or a lawful authority request. In all such cases, we will disclose only the minimum data required and, where legally permitted, will notify you of such a disclosure.

Technical Security Measures

dt33 implements industry-standard technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data transmitted between your device and our platform servers, encrypted storage of sensitive account and financial data at rest, role-based access controls that restrict internal access to personal data to authorised personnel only, regular security monitoring and log review to detect unusual access patterns or potential breaches, and session management controls that automatically log out inactive sessions. While we work hard to protect your data, no online system is 100% impenetrable. We encourage all players to use strong, unique passwords for their dt33 accounts and to report any suspected security incidents to our support team immediately.

Your Responsibility for Account Security

You play an important role in the security of your own data. You must keep your dt33 login credentials — username and password — confidential and must not share them with any other person. You should use a password that is unique to your dt33 account and not reused from another service. If you access dt33 on a shared device, ensure you log out fully after each session. If you believe your account has been accessed without your authorisation, notify dt33 support immediately so that we can take appropriate protective action including temporarily suspending your account pending a security review.

• Right of Access — you may request a copy of all personal data we hold about you. We will respond to access requests within 14 business days.

• Right to Rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.

• Right to Erasure — you may request deletion of your personal data. We will action erasure requests within a reasonable time, subject to our legal obligation to retain certain financial and identity records for a minimum period.

• Right to Restrict Processing — you may request that we limit the way we use your personal data while a correction or erasure request is under review.

• Right to Object — you may object to the processing of your personal data for direct marketing purposes. We will cease such processing immediately upon receipt of a valid objection.

To exercise any of these rights, please contact the dt33 support team by email at [email protected]. Please include your registered phone number and a brief description of your request so that we can verify your identity and action your request efficiently. We do not charge a fee for exercising your data rights.

Retention Periods

dt33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy. Account registration data is retained for the duration of your active account and for a minimum period of 5 years following account closure, to support dispute resolution and to comply with financial record-keeping obligations. Transaction records are retained for a minimum of 5 years. Technical session logs are retained for a rolling period of 12 months and then automatically deleted. Identity verification documents are retained for the minimum period required by applicable law and are securely deleted thereafter. If you request deletion of your account and associated personal data, we will process that request within a reasonable time and confirm deletion by email, subject to our legal obligation to retain financial and identity records for the minimum required period.

dt33 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights or how we handle your data, we will notify registered players via their registered contact details. Your continued use of the dt33 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically so that you remain informed about how dt33 handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how dt33 handles your personal data, our support team is available 24 hours a day, 7 days a week.

Email: [email protected]